Civenso value the Customer’s and the End User’s privacy and is dedicated to protect information about the Customer and the End User. Civenso will process certain personal data of its Customer and the End User of the Civenso Product(s) in accordance with the Section “Personal Data” in the terms and conditions, in addition, the Customer’s and the End User’s privacy will be respected. Civenso is a processor to the Customer (End User specified for the SaaS and Related Services) and the Customer (End User) is the controller in the meaning of the GDPR (Regulation (EU) 2016/679). Moreover, Civenso is the controller in any processing conducted for the purpose of maintaining customer relations, such as establishing contractual arrangements, customer service, and marketing.
Civenso reserves the right to email the Customer and the End Users, when the Civenso Product is delivered as a license, maintenance or subscription (“Licenced Software”), with technically related, product related, and marketing related information. Civenso processes personal data for the purpose of performance of contract, as stated in the Agreement, based on End User consent, as well as on the basis of legitimate interest such as for the purpose of running the service, ensuring security and fraud prevention. In the case of processing on the basis of consent, each individual End User has the possibility to opt-in, and withdraw consent at any time through an opt-out. Opting-out is done by sending an email to email@example.com with the subject line “Opt-out” in the email. Once one has opted out from receiving marketing and promotional materials, Civenso will not send any additional materials other than those required by StruSoft’s agreement with the Customer.
When the Customer register an End User to StruSoft’s Product(s), the Customer must complete a registration form that requires the Customer to provide Personal Data (including, without limitation, the End User’s name and email address).
Announcement Email Information
From time-to-time Civenso provide information about its products to the Customer and/or End Users in the form of email. Announcement Emails will be emailed directly to the address that the Customer and/or the End User provides when registering, or in the event where the registration has been done by an administrator. The individual End User can opt-out by sending an email to firstname.lastname@example.org with subject line as “Opt-out” in the email. Civenso may place email links and/or forms on StruSoft’s Website to allow the Customer and/or the End User to contact Civenso directly. The Personal Data provided in these links and forms is processed on the basis of legitimate interest and used to respond directly to the questions or comments. Civenso may also file the comments to improve the quality of the website, products, or process, or review and discard the Personal Data. All information, other than the Personal Data that is sent to Civenso using these email links or forms, will not be considered or treated as confidential information. Do not send Civenso any information, ideas, suggestions, proposals, or comments that you consider confidential or that you want to be treated as confidential.
Use of Your Personal data
Civenso uses Personal Data for legitimate interests such as responding to the Customer’s and/or the End User’s inquiries, improve StruSoft’s marketing and promotional efforts, to analyse Licensed Software and service offers, and to customize services and Licensed Software(s). Civenso may use Personal Data to deliver information to the Customer and/or the End User and to contact the same regarding administrative notices. Civenso may also use Personal Data to resolve disputes and troubleshoot problems. The Customer and/or the End User has the right to opt-out from such messages using StruSoft’s opt-out policy, refer to separate Section below.
Civenso may disclose Personal Data if required to do so by law or in the legitimate interests of a third party such action is necessary to prevent injury or property damage. Civenso will usually attempt to notify the Customer and/or the End User when Civenso is making such a disclosure, but Civenso may not do so in an emergency or when Civenso is prohibited by law or court order from giving such notice.
Personal Data Sharing
Civenso does not share Personal Data about the Customer and/or End User with other people or non-affiliated companies without the Customer’s and/or the End User’s prior consent or unless that access, use, preservation, or disclosure is necessary to (a) satisfy any law, regulation, legal process or enforceable governmental request, (b) enforce any applicable Terms of Service (including investigation of potential violations thereof), or (c) detect, prevent or otherwise address fraud, security, or technical issues.
Access and Integrity of Stored Personal Data
The Personal Data the Customer and/or the End User provide to Civenso during registration of the Licensed Software may be shown directly in the Licensed Software’s settings. The Customer and/or the End User shall assist Civenso in ensuring that personal data is accurate and updated by regularly updating the Licensed Software settings any time the Customer’s and/or the End User’s Personal Data changes. In the event where the Customer and/or End User wish to actively delete the Personal Data that has been provided to StruSoft, subject to the Customer’s and/or the End User’s understanding that certain deletions may affect StruSoft’s ability to provide the Civenso services the Customer and/or the End User has requested, please contact StruSoft.
If the Customer and/or the End User has any questions or complaints regarding how Civenso is handling Personal Data under this Policy or generally about the implementation of the principles of this policy, Civenso encourages the Customer and/or the End User to contact Civenso directly.
Civenso will process your personal data for the time period needed to fulfil the respective purpose of the processing, as established by the terms of the Agreement.
Data Subject Rights